Stupidity
I just logged into my phone/internet service account to have a look at where I am up to with bills because I usually pay a few months at once so I don't have to think about it. For some reason I...
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That is an interesting situation. A bit hard to have a late payment fee when you paid up long before the due date. Looks like you'll be getting a few lots of $22 refunded to you.
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Woo hoo - windfall!! $22 x 6 = $132 - quite a bit per hour even if they give the runaround.(edited for basic maths error)
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Makes you wonder how much they are ripping people off by though. Especially as it was only by chance that I looked at the bill and noticed the discrepancy. It annoys me that I now will feel like I...
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I have heard some horror stories - like people going on to bundles but being charged for both new and old packages. Hmmm - might get a fine tooth comb for mine.
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I just got charged a 'plan downgrade fee' of $45 by Optus, even though I was out of contract to the old plan and choosing to sign up to a new plan, and the call centre person hadn't mentioned a thing...
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Well that prompted me to go back over my phone bills to see if I had been credited with a small amount of money that was meant to have been credited to my account over a year ago. Nope, didn't happen....
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I heard (it could be scurrulous of course) that if a complaint is lodged with the Ombudsman, they are charged a fee. That would be judicious, don't you think?
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Sophie it is not a rumour! Very true indeed. It has been a while so I can't remember the exact fee, but I think the lowest a phone company is charged every time someone rings the ombudsman is...
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